Privacy Policy

1. Introduction

Welcome to Tunis Car Hub, a car rental aggregator operating at tuniscarhub.com. This Privacy Policy explains how we collect, use, share, store and protect personal data when you browse our website, compare rental cars, use the booking widget, contact us by email, or make a car rental reservation for Tunis, Tunis-Carthage International Airport (TUN), hotels, or nearby delivery locations.

We aim to keep data processing clear, limited and relevant to the service we provide. We do not sell personal data, and we do not request more information than is reasonably needed to help process a car rental enquiry or booking.

Last updated: July 2026

2. Who We Are

Company name: Tunis Car Hub
Website: tuniscarhub.com
Email: book@tuniscarhub.com
Primary service location: Tunis-Carthage International Airport (TUN), Tunis, Tunisia

Tunis Car Hub is an aggregator website. This means we help users compare and book car rental offers from local rental companies and booking technology partners. The actual rental agreement may be concluded with a rental supplier or booking partner shown during the reservation process.

3. Our Role in Data Processing

For website enquiries sent directly to us, Tunis Car Hub acts as the data controller because we decide why and how that enquiry data is processed. For reservations made through the embedded booking technology, the booking provider and the rental supplier may act as independent controllers or processors for the data needed to confirm and fulfil the rental.

When you proceed with a booking, you should also review the privacy information and rental terms shown by the booking provider or rental company, because they may process your data for vehicle handover, payment, insurance, fraud prevention, legal compliance and customer support.

4. Personal Data We May Collect

Depending on how you use the website, we or our partners may process the following categories of personal data:

• Identity details: first name, last name, age confirmation, nationality, passport or ID information where required by the rental supplier.
• Contact details: email address, phone number, preferred contact method and booking communication history.
• Driver details: driving license information, license issue country, driving experience and any details required to complete the rental agreement.
• Booking details: pickup and return location, rental dates, car category, selected vehicle, insurance options, child seats, delivery preferences and cancellation requests.
• Payment-related information: booking prepayment status, transaction reference and payment confirmation. We do not store full card numbers on our website.
• Technical data: IP address, device type, browser type, operating system, language settings, referring page, pages viewed and approximate interaction data.
• Cookie and analytics data: identifiers and usage events generated by essential website tools, booking widget functionality and analytics systems.

5. How We Collect Data

We collect data in three main ways. First, you may provide data directly when you email us or complete booking-related steps. Second, technical data may be collected automatically when your browser loads the website, analytics counter, map embed, or booking widget. Third, booking partners or rental suppliers may provide us with limited information needed to respond to an enquiry or support a reservation.

If you provide personal data about another driver or passenger, you confirm that you have permission to provide that information and that the person understands how their data may be used for the rental service.

6. Why We Use Personal Data

We process personal data for specific car rental and website purposes, including:

• showing relevant rental offers for Tunis and Tunis-Carthage International Airport;
• helping you compare prices, car categories, no deposit options, no credit card offers, insurance and delivery terms;
• processing booking requests and sending reservation details or voucher-related information;
• communicating with you about availability, pickup details, cancellation, support or complaints;
• sharing required reservation details with booking technology providers and rental suppliers;
• maintaining website security, preventing misuse, diagnosing technical issues and improving page performance;
• measuring website traffic and user interaction through analytics tools;
• meeting accounting, tax, legal, dispute resolution and regulatory obligations where applicable.

7. Legal Bases for Processing

Where GDPR or similar data protection rules apply, we rely on one or more legal bases depending on the purpose:

• Contract or pre-contract steps: when data is needed to search, reserve, confirm, change or cancel a rental booking.
• Legitimate interests: when we answer enquiries, operate the website, improve services, prevent fraud, keep records and protect our business.
• Legal obligation: when data must be retained or shared for tax, accounting, law enforcement, safety, insurance or regulatory reasons.
• Consent: when consent is required for optional cookies, certain analytics, marketing communication, or similar optional processing.

8. Booking Widget and LocalRent Technology

Our website includes a LocalRent booking widget. When you interact with this widget, your browser may connect to LocalRent systems and the data you enter may be processed by LocalRent or its affiliated booking infrastructure. This may include rental dates, location, vehicle preferences, contact details, payment status and booking confirmation details.

Tunis Car Hub does not control every technical or operational step performed by the booking provider. The booking provider and rental supplier may apply their own privacy policies, payment rules, cancellation terms and data retention requirements.

9. Rental Suppliers and Vehicle Handover

To complete a rental, the selected rental company may need your name, contact details, license details, booking voucher, selected insurance options and pickup information. This information is used to prepare the vehicle, verify driver eligibility, complete the rental agreement, manage deposits if applicable, provide no deposit or no credit card terms where selected, and handle damage, fines, tolls or traffic-related issues.

Rental suppliers may also be required to retain certain rental records under local law, insurance rules, accounting requirements or dispute handling procedures.

10. Cookies, Analytics and Tracking

Cookies are small files or identifiers stored in your browser. Our website may use cookies and similar technologies for essential functionality, booking widget operation, fraud prevention, analytics and user experience improvements.

• Essential cookies: required for basic website and booking functionality.
• Analytics cookies: help us understand page visits, device types, traffic sources and user interaction patterns.
• Functional cookies: may remember language, location or session preferences.
• Third-party cookies: may be set by booking, analytics or map providers when their tools are loaded.

We use Yandex Metrika to measure website performance and user interaction. This may include page views, clicks, referrer data, browser details and similar technical information. You can limit cookies in your browser settings, but some booking or website functions may not work correctly if essential cookies are blocked.

11. Google Maps and External Links

The Contacts page may include an embedded Google Map and navigation links to Tunis-Carthage International Airport. When you load or click map features, Google may process your IP address, device information, location-related signals and interaction data according to Google's own policies.

Our website may also link to partner websites, local destination sites and external car rental resources. We are not responsible for the privacy practices, security, content or policies of external websites.

12. Who We Share Data With

We may share personal data only when it is necessary for the service or legally required. Recipients may include:

• booking technology providers and affiliate platforms used to process reservations;
• local rental companies and vehicle suppliers in Tunis or Tunisia;
• payment service providers, banks and fraud prevention tools;
• IT hosting, security, analytics and website maintenance providers;
• insurance partners, roadside assistance providers or claims handlers where relevant to a rental;
• public authorities, courts, regulators or law enforcement when legally required.

We do not sell personal data to third parties for independent marketing purposes.

13. International Data Transfers

Because car rental, analytics, hosting and booking technologies may involve providers in different countries, personal data may be processed outside your country of residence. Where required by applicable law, data transfers should rely on appropriate safeguards such as contractual protections, adequacy decisions, technical security measures or other lawful transfer mechanisms.

14. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose it was collected, unless a longer retention period is required by law, accounting rules, insurance requirements, dispute resolution or fraud prevention. Retention periods may vary by data category:

• Email enquiries: usually retained for up to 24 months after the last communication, unless longer storage is needed for a dispute or active booking.
• Booking support records: retained for the duration of the booking and for a reasonable period afterward to handle questions, complaints, refunds or legal claims.
• Accounting and transaction records: retained as required by applicable tax and accounting rules.
• Analytics data: retained according to the analytics provider settings and may be aggregated or anonymized over time.
• Security logs: retained for a limited period needed to detect abuse, investigate incidents and protect the website.

15. How We Protect Data

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, accidental loss, misuse, alteration or disclosure. These measures may include secure website connections, access control, limited data availability, provider due diligence, monitoring and administrative controls.

No internet-based service can be guaranteed to be fully secure. You should keep your booking voucher, email account and personal documents safe, and contact us promptly if you believe your booking information has been misused.

16. Your Privacy Rights

Depending on your country and applicable law, you may have rights over your personal data. These may include the right to:

• request access to the personal data held about you;
• ask for inaccurate or incomplete data to be corrected;
• request deletion of data where there is no lawful reason to keep it;
• request restriction of processing in certain cases;
• object to processing based on legitimate interests;
• receive certain data in a portable format;
• withdraw consent where processing is based on consent;
• lodge a complaint with a competent data protection authority.

To exercise a right, email us at book@tuniscarhub.com. We may need to verify your identity before responding. If your request relates to data held by a booking provider or rental supplier, we may direct you to that provider or coordinate with them where appropriate.

17. Children's Privacy

Our car rental services are intended for adults who are legally able to enter into a rental agreement. We do not knowingly collect personal data from children. If you believe a child has provided personal data through our website, contact us and we will take reasonable steps to delete it where required.

18. Marketing Communication

We do not send unrelated marketing emails without an appropriate legal basis. If we ever offer optional newsletters or promotional messages, you will be able to unsubscribe or withdraw consent using the instructions provided in the message.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our website, booking process, legal obligations, analytics tools or partner arrangements change. The updated version will be published on this page with a new "Last updated" date. Continued use of the website after changes means the updated Privacy Policy applies to your future use of the service.

20. Contact Us

If you have questions about this Privacy Policy, data processing, cookies, analytics, or a car rental booking made through Tunis Car Hub, contact us:

Tunis Car Hub
Website: https://tuniscarhub.com
Email: book@tuniscarhub.com
Service location: Tunis-Carthage International Airport (TUN), Tunis, Tunisia